Revised February 2, 2022

Secure Packet, Inc. (Secure Packet) is a provider of IT related services, and as such, we do not manage the data, content or applications hosted from our infrastructure or anyone else’s infrastructure. Our customers are in care, custody and control over the data stored on the hosted system.  Furthermore, many of Secure Packet’s customers are Resellers of Secure Packet services, and therefore, it is possible that the information you are seeking belongs to the customer of our customer.

Criminal Subpoenas

Secure Packet accepts subpoenas sent by email, mail, and hand-delivery.

United States Requests

Legal Department 
Secure Packet, Inc. 
7901 4TH ST N
STE 300 
ST. PETERSBURG, FL 33702

Email: [email protected]

Civil Subpoenas

Secure Packet will only accept a civil subpoena from a court of competent jurisdiction, and properly served through our registered agent.

Notices

In accordance with the confidentiality provision within our Terms and Conditions, Secure Packet will notify its customers of any request for their confidential information unless prohibited by law or pursuant to a Court Order. 

Requests

Please include as much detail as possible about the subscriber information you are seeking. The following are examples of items required by Secure Packet to properly identify the customer:

• IP address(es)
• Domain/Website information
• Date(s)
• Or any combinations of the above

Testimony

Secure Packet records are authenticated pursuant to law, and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.

Cost Reimbursement

As provided by law, Secure Packet may seek reimbursement for costs in responding to requests for information.  We may also charge additional fees for costs incurred, or objecting to non-standard or burdensome requests.